Thank you for shopping with us. We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy carefully before making your purchase.
1. General Shipping Information
All of our products are shipped directly from our network of partnered manufacturers and suppliers. As a result, shipping times, methods, costs, and carriers may vary depending on the manufacturer and the product ordered.
2. Order Processing Time
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Orders are typically processed within 1–3 business days after payment is received.
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Processing times may vary depending on the manufacturer and product availability. Some items may require longer processing due to custom production, quality checks, or packaging requirements.
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Orders placed on weekends or public holidays will begin processing the next business day.
3. Shipping Methods & Carriers
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Each manufacturer selects the most suitable shipping carrier for your order. Common carriers include UPS, FedEx, DHL, USPS, and local couriers.
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Shipping method options (e.g., standard, expedited) may not be available for all products.
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Tracking information will be provided once available from the manufacturer.
4. Estimated Delivery Times
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Delivery timelines are estimates only and vary by manufacturer and destination.
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Average delivery timeframes:
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Domestic (U.S.): 5–14 business days
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Some products may ship faster or slower than these ranges depending on manufacturer location, shipping method, and customs processing.
5. Multiple Shipments
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If your order contains items from different manufacturers, they may be shipped separately and arrive at different times.
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You will receive separate tracking numbers for each shipment (where applicable).
6. Shipping Costs
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Shipping costs are calculated based on the product, weight, dimensions, destination, and the policies of the individual manufacturer.
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Any shipping fees will be displayed at checkout, or within the product description if pre-determined.
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Free shipping may be available for certain products or promotions but is not guaranteed across all items.
7. Shipping Restrictions
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Certain products may have restrictions on where they can be shipped due to legal, safety, or logistical reasons.
8. Order Tracking
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Once your item ships, you will receive a confirmation email with tracking details (if available).
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Please note that it may take a few days for tracking information to become active, especially for international shipments or shipments originating from overseas warehouses.
9. Delays & Issues
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While we strive to ensure timely delivery, delays may occur due to weather, customs, courier issues, or unforeseen circumstances.
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If your order is significantly delayed or you believe it may be lost, please contact us at Sales@ElementalRecoveryco.com with your order number so we can assist.